Love Them or Lose Them

How is business? Pandemic, or no pandemic it’s not unusual (sorry, Tom Jones), that whatever product or service you provide, you know you are unlikely to be in business if you deliver a poor customer experience.

Over the last few months, we have all seen businesses needing to change their experience for many reasons. But ask yourself, did they ask you how was the experience for you? Are you likely to return and/or are you likely to recommend?

To think about your business what have you changed recently? Are the team delivering to the standards you set consistently? Are you missing out on money? Do you really know what customers see, feel, and hear about your business?

More and more, businesses are measuring their customer experience, as it provides them with information on what went well and how can they improve. It’s crucial to then implement change, through the process and people sometimes, then an ongoing measurement of that experience.

By putting customers at the heart of your decision making, you can ensure customers will love you.

If you would like a Customer Experience plan, please call 07891 631869