APEX TAKES THE STRAIN ON BEHALF OF CUSTOMERS TO EASE LOCKDOWN STRESS

Life in lockdown has been made a whole lot easier for hundreds of families thanks to quick thinking by the team at Apex Mortgage & Protection UK.

Led by MD and former commando Lewis Papa, the 21 strong Apex team sprang into action as soon as the threats of coronavirus became clear.

Pocklington based Apex launched a communications campaign to ensure customers had all the information they needed to take advantage of payment holidays for mortgages, life insurance and income protection policies.

“Our aim was to protect customers from undue stress and provide the support they needed via email and telephone,” said Lewis.

“Our team of advisors were able to help families reduce their outgoings and provide peace of mind during one of the most stressful times that the country has experienced in peacetime.

“We also provided a service where customers could sign wills in their own home while our advisors were on hand at a safe social distance to provide support if needed.”

In addition, Apex saw a 50 per cent increase in sales of income protection policies.

“We didn’t have to be pro-active to win this business. People realised that income protection was no longer a luxury but a necessity in order to secure a stable income and protect their families,” said Lewis.

With the re-opening of estate agents Apex have seen a huge demand for mortgages but have found lenders have often struggled to cope with applications due to staff shortages.

“Our team of mortgage advisors have been pulling out all the stops to take the hassle away from our customers and work with lenders to eliminate delays in completing applications wherever possible,” said Lewis.

“We have kept the mortgage supply line going and the effort our team have put in as been much appreciated by customers.”

More information on Apex can be found at www.apexmp.co.uk